In the first three months of 2022, DEJ surveyed more than 4,000 organizations around various topics. Here is a summary of some of the key findings/themes identified in the research.
1 – IT Data Management as a key differentiator. Capabilities for managing IT data are the #1 difference maker across all areas of research. Top performing organizations (TPOs – top 20% of participants based on performance) in this area are 3.7x more likely to improve customer engagement and experience.
2- The importance of automation capabilities. $46 million – average annual loss due to a lack of automation capabilities for managing IT performance (release delays, incident prevention and resolution, etc.)
3 -Enabling modernization. 3.6x ROI from effectively managing cloud native journey / app modernization projects
4 – Connecting the dots to business outcomes. 47% reported unclear impact on business outcomes as the key reason for not completing purchases of technology solutions.
5 -Software as a core part of business strategies. 44% reported that their software strategies have a direct impact on a competitive position.
7 -Growing business impact. The Average annual cost of not acting for managing cloud performance increased by $3.2 million over the last 12 months (from $21.6 to $24.8 million).
8 – User experience. 41% increase in “enabling new and unique customer experiences” as the key driver for investing in IT performance technologies over the last 2 years.
9 – Intelligent optimization. $5.1 million – average annual loss due to lack of capabilities for finding the right balance between cost/resources and performance of delivering and managing digital services.
10 – Managing software delivery. 41% increase in revenue loss due to delays in application releases since 2019
11 – Maximizing open source. 55% percent of TPOs reported that they are using open source technologies as elementary pieces for managing innovation.
12 – Bridging the skills gap. 48% are looking to invest in solutions that will enable them to close the skills gap for modernization.
13 -Processes vs. tools. Engineering leaders are 44% more likely to report a lack of processes as the key area for improvement as compared to a lack of tools.
14- Enabling focus on higher value work. 68% of an IT team’s time is spent on tasks that do not contribute to key business outcomes.
14 – Vendor selection – the age of outliers. 53% of capabilities deployed by TPOs are provided by vendors that don’t squarely fit into any defined technology category (except for self-defined categories).
15 – Modernizing IT Operations. 41% increase in the number of organizations reporting that the key role of IT Operations is enabling innovation.