DEJ Q1 2022 Research Summary

Research Studies


“The State of IT Performance Management – Key Areas Defining the Market” study – key findings

“Strategies of Leading Organizations in Adopting Observability” study – key findings

“The Roadmap to Becoming a Leading Organization in Managing Kubernetes” study – key findings

Research Notes

15 Key Takeaways From Q1 2022 Research

In the first three months of 2022, DEJ surveyed more than 4,000 organizations around various topics. Here is a summary of some of the key findings/themes identified in the research.

1 -IT Data Management as a key differentiator. Capabilities for managing IT data are the #1 difference maker across all areas of research. Top performing organizations (TPOs – top 20% of participants based on performance) in this area are 3.7x more likely to improve customer engagement and experience.

2- The importance of automation capabilities. $46 million – average annual loss due to a lack of automation capabilities for managing IT performance (release delays, incident prevention and resolution, etc.)

3 -Enabling modernization. 3.6x ROI from effectively managing cloud native journey / app modernization projects

4 – Connecting the dots to business outcomes. 47% reported unclear impact on business outcomes as the key reason for not completing purchases of  technology solutions.

5 -Software as a core part of business strategies. 44% reported that their software strategies have a direct impact on a competitive position.

 7 -Growing business impact. The Average annual cost of not acting for managing cloud performance increased by $3.2 million over the last 12 months (from $21.6 to $24.8 million).

8 – User experience. 41% increase in “enabling new and unique customer experiences” as the key driver for investing in IT performance technologies over the last 2 years

9 – Intelligent optimization. $5.1 million – average annual loss due to lack of capabilities for finding the right balance between cost/resources and performance of delivering and managing digital services

10 – Managing software delivery. 91% increase in revenue loss due to delays in application releases since 2019

11 – Maximizing open source. 55% percent of TPOs reported that they are using open source technologies as elementary pieces for managing innovation.

12 – Bridging the skills gap. 48% are looking to invest in solutions that will enable them to close the skills gap for modernization.

13 -Processes vs. tools. Engineering leaders are 44% more likely to report a lack of processes as the key area for improvement as compared to a lack of tools.

14- Enabling focus on higher value work. 68% of an IT team’s time is spent on tasks that do not contribute to key business outcomes.

14 – Vendor selection – the age of outliers. 53% of capabilities deployed by TPOs are provided by vendors that don’t squarely fit into any defined technology category (except for self-defined categories).

15 – Modernizing IT Operations. 41% increase in the number of organizations reporting that the key role of IT Operations is enabling innovation

Upcoming research

In the upcoming months DEJ’s research focus will be on the following areas and topics.

Market studies:

  • Enabling Journey to Cloud Native
  • The Role of IT Data Management in Achieving Key Business Outcomes
  • Modernizing IT Operations for Digital Businesses
  • Attributes of Top Performing Organization in Managing Software Delivery
  • Maximizing Engineering Work
  • Total Biz Impact of IT Performance
  • The Role of Automation in Enabling Innovation
  • Key IT Capabilities for Impacting Business Outcomes

All of these studies are vendor agnostic, however, each of them will be followed by publishing derivative reports that will identify top vendors based on the research findings. Three of these reports that are already scheduled are:

  • Top 10 Vendors Enabling Leading Organizations in Adopting Observability
  • Top 10 Vendor for Managing Kubernetes
  • Top 20 Vendors for Managing IT Performance (annual report)