Research Study – 19 Key Areas Shaping IT Performance Markets in 2020

DEJ surveyed more than 3,000 organizations around a variety of topics about managing IT performance. Our analysis identified 19 key areas that are having the strongest impact on IT performance markets in 2020. Some of the key findings of this research include:

  • 2.9x increase in the number of organizations that have AIOps as their budget item, over the last 12 months
  • 58% average increase in IT tasks automated over the last 12 months
  • 60% reported the impact on businesses outcomes as a top selection criteria
  • 58% reported “blind spots” on the digital delivery chain as a key challenge
  • 76% increase in the number of organizations reporting that making IT data actionable as their key goal

For overview of the key findings and key takeaways, see DEJ’s Research Note – 2020 State of IT Performance Management Study – Key Takeaways




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