Research Study – 13 Key Trends Transforming the IT in 2020

DEJ analyzed year-over-year (YoY) data since 2012 and identified 13 key areas of managing IT that are showing the most significant increase in importance. The study is based on insights from more than 1,000 organizations worldwide and some of the key findings include:

  • 1x increase in number of organizations using technology to differentiate from competitors since 2017
  • 5x increase in number of organizations making software a core part of their business strategy since 2017
  • 46% reported creating new experiences for users as a source of competitive advantage
  • 91% increase in missed revenue due to performance and availability issues since 2016

DEJ’s analysis of these trends boils down to 6 key areas that organizations should consider when defining their strategies for managing IT:

1 – Market pressures are making IT transformation inevitable

2 – Creating and measuring experiences

3 – Autonomous and automation technologies are no longer optional

4 – Be proactive and think ahead

5 – Connect everything to business outcomes

6 – Don’t fight the change, embrace it


Contact DEJ to purchase access to the study